Managed cloud

Keep calm & concentrated on your business : with over 20 years of managed hosting under our belt, Ecritel has the experience that matters most. We guarantee the reliability of your solutions thanks to our continuous monitoring and an on-site presence 24x7x365.

Our Cloud Solutions

Every business requires a computing infrastructure that can quickly adapt to their needs. The Ecritel Cloud Center is a fully Managed Cloud Solution which provides the flexibility to meet your evolving business needs.

Outsource your infrastructure while retaining full control of your information systems!

Public

Multi-tenant high performing infrastructure: Self-Service portal combined with our world-class management services provides the best of both worlds. Easy, self-service, fully customizable, on-demand resources within Ecritel’s Managed Cloud Hosting platform.

Private

Dedicated Infrastructure in our managed datacenter: An environment built and maintained to your exacting specifications with Ecritel’s world-class expertise and assistance. Let us collaborate with you to create an infrastructure specifically built to meet your needs.

Hybrid

Ecritel’s world-class engineers can create a hybrid environment combining your in-house infrastructure with Ecritel’s Managed Cloud (public and/or private) to create a custom solution to meet your business needs and technical requirements.

Need to have in addition to virtual machines general public clouds?

Need to have in addition to virtual machines general public clouds?

Don’t panic! Ecritel offers you to control your cloud infrastructures from your customer portal, whether there are at home or at your place ...! Ecritel offers in addition the administration solutions and outsourcing of these platforms to meet your needs.

Need to have in addition to virtual machines general public clouds ? 2

Our Service Level Commitments

99.99%

Guaranteed Availability

15 Minutes

Guaranteed Intervention Time

4 Hours

Guaranteed Restoration Time

Our Managed Services Packages

Ecritel offers different levels of service, all of which guarantee the highest levels of availability.

LEVEL 1 LEVEL 2 LEVEL 3
Real-Time Supervision (hardware & network) 24 hours a day yes yes yes
Hardware Maintenance yes yes yes
Ticketing Interface yes yes yes
Intervention (optional) yes yes yes
On-Site Support (24 hours a day, 7 days a week, 365 days a year) yes yes
Operating System Administration yes yes
Maintenance in an Operational State yes yes
Support (24 hours a day, 7 days a week, 365 days a year) yes
Administration of Software & System Components yes
Updates (security patches, versions and software components) yes
Dedicated Project Leader Optional
Customized Monitoring Options Optional
Change Control Optional
Availability & Performance Indicators Optional
Maximum Service Level Agreements (SLA) Optional
Monthly Steering Committee Optional

We also offer Custom Support Packages and Service Level Agreements to meet your workload’s specific requirements.

Ranking: Ecritel in the top 5 !

Cedexis cloud ranking by country in response time

Ecritel e2c is in the top 5 of the Cedexis ranking of hosters in terms of response time.
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ip-label BFM high availability hosters ranking

Ecritel e2c is also, each month, in the top 5 for the availability and the access of its websites hosted, in the ip-label ranking.
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Ongoing Support

To optimize your ROI, Ecritel works with you to boost the performance of your infrastructure. We take a personalized approach with solutions carefully adapted to meet your requirements.

The Project Leader

You will have a dedicated Project Leader who will be your key point of contact supporting you throughout the project. He/she will manage the installation, operation and support teams, guaranteeing the satisfactory performance of your operations.

Our Project Leaders are experts at migrating your business systems and draw on their experience to implement, migrate and manage your critical infrastructure.

The Steering Committee

If requested, Ecritel will gladly form a Steering and Monitoring Committee for your IT infrastructure. Leveraging custom reports from our Operations Team, the committee will validate Ecritel’s compliance with: ITIL best practices, the Service Quality Plan and the Service Level Agreement.

In addition, the committee will verify the quality of the deployment, the operational maintenance of the infrastructure and the overall management indicators while providing recommendations for constant improvement.

Specific Operational Requirements

Specific Operational Requirements

Some applications have unique requirements. In these cases, the Operating Procedures would be detailed in the Operating Schedule. Our engineers are tasked with executing the specified Process & Procedures as well as updating the Change Control Log.

Advantages What we offer
    Responsiveness
Our service level agreement means that you can be sure of a minimum processing time for your requests.
    Efficiency
In the event of an incident, we will carry out the necessary checks and cascade the problem to the network or systems operation departments.
    Tracking
Details of work performed and operating incidents are stored in a Change Control Database in order to maintain a complete history of your infrastructure and the solutions provided.
    Transparency
We keep you informed throughout and when the work is completed: we will notify you via e-mail, accompanied by a detailed report describing the actions performed.

Reasons to choose us

Flexibility

Leverage the benefits of Ecritel’s Managed Cloud Offerings which allow your computing infrastructure to automatically adapt to your ever changing business needs and demands.

Elasticity

Maintain maximum performance with Ecritel’s Managed Hosting Platform that can handle the ebbs and flows of the demands of your business.

Availability

We guarantee but typically exceed 99.99% uptime 24/7/365.

Reliability

Ecritel’s datacenters are fully redundant with multiple power, cooling and broadband connections ensuring continuous high performance. Always.

Speed

Easier and less restrictive than most. Ecritel’s Managed Cloud Hosting infrastructure lend themselves to a rapid deployment.

Environment

When you choose the Cloud, your energy costs are reduced, making you more environmentally friendly.

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