Systems & Network Administrator - Managed Cloud Hosting & Applications

With a presence on four continents: North America, Europe, Asia and South America, Ecritel offers a truly global infrastructure for your business requirements. Ecritel specializes in eCommerce and Managed Hosting and offers a wide range of services that are customized to meet your specific needs.

Systems & Network Administrator - Managed Cloud Hosting & Applications

Location: Montreal or Toronto

Who is Ecritel Inc.?
Present in 10 offices across 7 countries on 4 continents with a global cloud solution and a local support, Ecritel Cloud Center provides managed cloud hosting across multiple data centers. 100% responsible of all its equipment and infrastructures, Ecritel Cloud is based on a powerful cluster of virtualized servers scattered around the world.

With more than 200 employees dedicated to Cloud, The Group realizes an annual revenue of $30 Mio and manages 1000+ cloud servers with High Availability & Fast Performance.
Since 1985, Ecritel is a leading managed cloud services provider and is part of Euro Asia Equities Group. www.ecritel.com

Mission

To support its global growth, Ecritel Group is seeking a System and Network Administrator with great knowledge in technical infrastructure and cloud solutions (VMWare on Windows & Linux environments). In addition to system administration & monitoring role of the cloud infrastructure, he/she will ensure customer satisfaction from the phase of presales to full management of cloud architecture and final delivery to customers.

  • Part of the Global Operations Team, addressing customers’ needs and reaching qualitative targets
  • Processing and analysis of issues (1st, 2nd and 3rd level)
  • Ensure major troubleshooting and compliance monitoring in the ticketing system
  • Provide the best customer experience by phone, email and in the ticketing system.
  • Being part of the life process of an Infrastructure from A to Z (pre-sales, implementation, support)
  • Recommendations for networks, IT architectures and systems
  • Consulting and optimization of hosting architecture in terms of costs, availability and security
  • Solve problems internally and seek best technical solutions from suppliers
  • Writing technical & operational presentations for customers and prospects to be integrated into sales proposals
  • Day Shift + on-call with staff rotation (1 week every 4)
  • Any work within the operations department.
  • Reporting to the Director of Operations.

Profile & Skills

  • Proactive, responsible, very organized, good team spirit, strong customer relationships, rigorous, writing skills
  • Sharing knowledge, communication skills in French and English, reactivity, dynamism, initiative and ability to find technical information, are the main ingredients for success in this position.
  • DCS or CEA in Computer Science with a minimum of 5 years of experience
  • Strong troubleshooting skills
  • Linux (CentOS, Debian, Ubuntu, etc.) and Windows Server 2008 R2 2012 R2
  • Shell Scripting (Bash). Ruby, Python or any other language is an asset.
  • High Availability on VMware + Load Balancing
  • Networking: Cisco, Brocade
  • SAN Storage: EMC, Hitachi
  • Web services: Apache, Nginx
  • BDD services: MySQL, PostgreSQL, MS SQL
  • Control Panels: cPanel
  • Services related to hosting: emails (Exim, Postfix, Zimbra), DNS (Bind), SSL, monitoring (Munin, Nagios, Cacti)
  • Backup Technologies: VDP, Veeam
  • Knowledge of frameworks and CMS e-commerce: Magento, Hybris, osCommerce, PrestaShop, Drupal, Wordpress, Joomla
  • Language : English required – French would be a plus.

Salaries & Advantages

Young working atmosphere, fun, dynamic, very professional & multicultural
Competitive salary based on experience
3 weeks of vacation + 5 days of personal development
Overtime very well-paid. Can be swap by additional vacation time.
Group Insurance
Training + Certifications

Application

Only by email: contact@ecritel.com or visit www.ecritel.com

We only accept applications submitted by email and ensure a response within three weeks of receipt. Thank you .

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