OUR CLOUD SOLUTIONS OUR SERVICE LEVEL COMMITMENTS Our Managed Services Packages Ranking : Ecritel in the Top 5 ! ONGOING SUPPORT

OUR CLOUD SOLUTIONS

E2C

Every business requires a computing infrastructure that can quickly adapt to their needs. The Ecritel Cloud Center is a fully Managed Cloud Solution which provides the flexibility to meet your evolving business needs.

Outsource your infrastructure while retaining full control of your information systems!

Public

Multi-tenant high performing infrastructure: Self-Service portal combined with our world-class management services provides the best of both worlds. Easy, self-service, fully customizable, on-demand resources within Ecritel’s Managed Cloud Hosting platform.

Private

Dedicated Infrastructure in our managed datacenter: An environment built and maintained to your exacting specifications with Ecritel’s world-class expertise and assistance. Let us collaborate with you to create an infrastructure specifically built to meet your needs.

Hybrid

Ecritel’s world-class engineers can create a hybrid environment combining your in-house infrastructure with Ecritel’s Managed Cloud (public and/or private) to create a custom solution to meet your business needs and technical requirements.

Need to have in addition to virtual machines general public clouds?

Don’t panic! Ecritel offers you to control your cloud infrastructures from your customer portal, whether there are at home or at your place ...! Ecritel offers in addition the administration solutions and outsourcing of these platforms to meet your needs.

Amazon

Microsoft Azure

Google Cloud

Softlayer

Alibaba Cloud

OUR SERVICE LEVEL COMMITMENTS

99,99 %

Guaranteed Availability

15 Minutes

Guaranteed Intervention Time

4 Hours

Guaranteed Restoration Time

Our Managed Services Packages

Ecritel offers different levels of service, all of which guarantee the highest levels of availability.

Level 1Level 2Level 3
Infrastructure monitoringYesYesYes
Access to the customer portalYesYesYes
L1 technical support via Helpdesk or phoneYesYesYes
Ticket opening on supervision alertYesYesYes
Intervention on Linux or Windows serversoptionoptionYes
Intervention on supervision alertYesYes
Climbing Engineer L2 via Helpdesk / Email / TelYesYes
Client access for MAJ BDD or via FTP / SSHYesYes
Preventative and Corrective Administration of Operating SystemsYesYes
Software solution for remote control and traceability of actionsYesYes
Support in 24/7/365Yes
Administration of softwares and system componentsYes
Update (security patches, software versions and components)Yes
Annual rocking test on PCA / PRAOptionOption
Personalized monitoringOption
Platform Optimization and Infrastructure ConsultingOption
Indicators of availability and performanceOption
Architecture change that does not require additional investmentOption
Dedicated Project ManagerOption
Monthly Steering CommitteeOption

Level 1

    Level 2

      Level 3

        Ranking : Ecritel in the Top 5 !

        Cedexis cloud ranking by country in response time

        Cedexis

        Ecritel e2c is in the top 5 of the Cedexis ranking of hosters in terms of response time. 

        Discover it now!

        ip-label BFM high availability hosters ranking

        Ip Label

        Ecritel e2c is also, each month, in the top 5 for the availability and the access of its websites hosted, in the ip-label ranking.
        Discover it now!

         

        ONGOING SUPPORT

        To optimize your ROI, Ecritel works with you to boost the performance of your infrastructure. We take a personalized approach with solutions carefully adapted to meet your requirements.

        The Project Leader

        You will have a dedicated Project Leader who will be your key point of contact supporting you throughout the project. He/she will manage the installation, operation and support teams, guaranteeing the satisfactory performance of your operations.
        Our Project Leaders are experts at migrating your business systems and draw on their experience to implement, migrate and manage your critical infrastructure.

        The Steering Committee

        If requested, Ecritel will gladly form a Steering and Monitoring Committee for your IT infrastructure. Leveraging custom reports from our Operations Team, the committee will validate Ecritel’s compliance with: ITIL best practices, the Service Quality Plan and the Service Level Agreement.

        In addition, the committee will verify the quality of the deployment, the operational maintenance of the infrastructure and the overall management indicators while providing recommendations for constant improvement.

        REASONS TO CHOOSE US

        Flexibility

        Leverage the benefits of Ecritel’s Managed Cloud Offerings which allow your computing infrastructure to automatically adapt to your ever changing business needs and demands.

        Elasticity

        Maintain maximum performance with Ecritel’s Managed Hosting Platform that can handle the ebbs and flows of the demands of your business.

        Availability

        We guarantee but typically exceed 99.99% uptime 24/7/365.

        Reliability

        Ecritel’s datacenters are fully redundant with multiple power, cooling and broadband connections ensuring continuous high performance. Always.

        Speed

        Easier and less restrictive than most. Ecritel’s Managed Cloud Hosting infrastructure lend themselves to a rapid deployment.

        Environment

        When you choose the Cloud, your energy costs are reduced, making you more environmentally friendly.

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